Refund and Cancellation Policy

Policies for Use of Website

M/S Creative Contents reserves the right to modify, update, or delete policies and their provisions without prior notice. It is recommended that users keep themselves informed about any updates.

After placing an order, an invoice will be sent to the user as confirmation of the order.

Once the questionnaire is received, a writer will be assigned, and the deadline will be calculated accordingly.

Weekends and National Holidays are not considered working days and will not be counted while calculating the deadline.

A dedicated writer will be assigned in less than 12 working hours through email upon receipt of the form.

Users are advised to be active on their email accounts as it will be used for most correspondence.

Meetings will take place on Google Meet or Zoom to comply with M/S Creative Contents’s policy, which prohibits writers from revealing their mobile numbers or connecting with clients on social media.

Revision Policy

At M/S Creative Contents, we are committed to meeting the expectations of our customers. To ensure customer satisfaction, we have established a revision policy, which may be subject to change. The following are the conditions of our revision policy:

Customers have the right to request a revision if the delivered work does not meet their expectations. We offer two free revisions after the initial draft is delivered.

Please inform us of any necessary modifications, edits, or changes within 24 to 48 hours of receiving the draft. You can mark the document itself or share your feedback through email.

The modifications, edits, or changes must be limited to the existing information.

The writer will require 48 hours, excluding weekends, to make the requested changes. We kindly ask for your patience during this time.

If you require more than two free revisions, additional charges may apply.

REFUND AND ORDER CANCELLATION POLICY

Our policy on order cancellation and refund is subject to the following conditions. The refund policy is applicable only if you request a cancellation within 48 hours of making the purchase. The refund amount will be determined by the payment gateway.

If you request a cancellation and a dedicated writer has already been assigned, you will be eligible for a refund of 40% of the product price.

If a dedicated writer has not yet been assigned and you request a cancellation, you will be eligible for a refund of 70% of the product price.

Please note that urgent orders cannot be cancelled or offset with other services.

In case of unutilized words under the purchased service, M/S Creative Contents will not provide any refund for those unused words.